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FAQ

  • BED & BREAKFAST
    Book now on our secure website. If you need any further info feel free to contact us.
  • OUR ADDITIONAL SERVICES
    Fill out the reservation form. You will receive our reply with all info to confirm your booking .

Together with the confirmation for your reservation you will receive all important information regarding access to the B&B.

CHECK-IN – from 3 p.m. to 7:30 p.m.

CHECK-OUT – by 10:30 a.m. but you can leave your luggage in the lobby as you take in the last few sites before your departure. As there is no surveillance system on site, we do not recommend that you leave any valuable items.

You find all detailed info on MAP & DIRECTIONS.

To avoid long lines we advise you to reserve your tickets at the official sites:
http://www.firenzemusei.it
http://www.ilgrandemuseodelduomo.it

If you wish to visit many Churches and Museums we suggest you to buy the Firenze card valid for 72 hours: http://www.firenzecard.it.

As we are a small B&B, when you reserve a room it is not available for others so please let us know as soon as possible if you need to cancel. Our penalty fees and conditions are:

If you cancel the reservation 15 days before the Check-In date: no penalty will be charged

If you cancel the reservation 14 to 8 days before Check-In date: penalty for cancellation is 50% of the total amount

– If you cancel within 7 days before Check In or you don’t show: penalty for cancellation is 100% of the total amount

– If you leave prior to your original Check-Out date, we charge the entire reserved stay without exception

– The penalty also applies in case of strikes, delays, cancellation of flights, weather or health problems

  • Note: cancellation must be received in writing by e-mail and are valid when you have received our written answer.

We recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control , even in the event of an emergency or unexpected illness, accident for any reservations; in the event of premature departure, the full extent of the stay as originally booked and confirmed, will be charged. Changes of dates are not allowed.

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